Frequently Asked Questions

Everything you need to know before creating your custom gift.

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Creating Your Custom Gift

How does CreoDise work?

Do I need design experience to create a custom gift?

What products can I create?

Can I create a gift for someone else?

Photo Upload & Preview

Can I upload my own photo?

What kind of photo should I upload?

Can I preview my design before ordering?

Will the final product look exactly like the preview?

Orders, Production & Shipping

Can I change my photo or details after placing an order?

How long does production take?

How long does shipping take?

Will I receive tracking information?

Returns, Cancellations & Image Rights

Can I cancel my order?

Can I return a custom product?

What should I do if my item arrives damaged?

Can I use copyrighted images, logos, or celebrity photos?